Viajes a OCT East Todo Incluido Vuelo + Hotel

Excelente

Excelente

Very disappointed with the staff at reception. We had booked and fully paid through Hotels.com for a room for three people, yet upon arrival, the reception staff insisted that we pay an additional charge for the third person and the extra bed. We tried to explain that the booking was clearly for three people, but they were unwilling to listen or consider the situation. I asked to speak to a manager or someone in charge, but unfortunately, no one came to speak to us. We were left with no choice but to pay the additional charge. To make matters worse, the extra bed was incredibly uncomfortable — as hard as a rock! I subsequently contacted Hotels.com, who were extremely helpful, apologised for the misunderstanding, and offered compensation for the inconvenience caused by the hotel. On a positive note, the hotel itself is nice and centrally located. The city views are amazing, and the rooms are spacious and comfortable. Unfortunately, the poor handling of our booking by the reception staff significantly affected our experience.